Frequently Asked Questions (FAQ)

Your November Beauty Questions, Answered

 

📩 How can I contact November Beauty?

For any questions, feedback, or support, you can reach our Customer Care team at info@novemberbeauty.ca.
Support hours: Monday to Friday, 9:00 AM – 5:00 PM EST.

 

🧴 Where can I find product information?

All product details including benefits, ingredients, usage instructions, and texture previews are available on the individual product pages at novemberbeauty.ca.

 

⏳ Do your products have an expiration date?

While our products do not carry a printed expiration date, each one includes a PAO (Period After Opening) symbol—a small open jar icon with a number (e.g., "6M" = 6 months). This indicates how long the product is good for after opening.
If you have questions about shelf life or product condition, please email us at info@novemberbeauty.ca.

 

🐰 Do you test on animals?

Absolutely not. November Beauty is cruelty-free — we never test on animals, nor do we work with suppliers who do. Our formulas are tested exclusively on willing humans.

 

🌍 Do you ship internationally?

At this time, we only ship within Canada and the USA. However, we are actively working to expand our service areas. Subscribe to our newsletter at novemberbeauty.ca for updates on international shipping.

 

Will the Brightening Lip Peel-Off Mask help with dark or pigmented lips?

Our lip mask is designed to visibly brighten the look of lips by removing surface buildup and dryness, which can make lips appear darker. While results vary, many customers notice a fresher, more even-toned appearance after regular use.

 

Can the Underarm Roll-On lighten dark underarms?

The Underarm Roll-On contains niacinamide and botanical extracts that help improve the look of underarm tone and smoothness over time. It also provides effective sweat control and gentle odour protection.

 

How often can I use the Ice Dunk Face Mask?

You can use the Ice Dunk Face Mask anytime you want to refresh and soothe your skin. Most people enjoy it 2–3 times per week, or as part of their self-care routine before events.

 

🧖 What skin types are your products for?

Our formulas are designed to be gentle and effective for all skin types, including sensitive and acne-prone skin. That said, we recommend doing a patch test before first-time use.

 

How to patch test:
Apply a small amount to a clean, dry area on your forearm. Keep the area dry for 24 hours. If you notice redness, burning, itching, or irritation, rinse thoroughly and do not continue using the product.

 

❌ Do your products contain parabens or fragrance?

No — all November Beauty products are fragrance-free, paraben-free, and alcohol-free (Ethyl Alcohol). They are also 100% vegan.

 

How long will it take to see results?

This depends on the product and your skin’s needs. Many customers notice instant freshness with the Ice Dunk Face Mask and immediate smoothness after the Lip Peel-Off Mask. Underarm Roll-On results for tone and brightness may take a few weeks of regular use.

 

How should I store November Beauty products?

Store in a cool, dry place with lids tightly closed. Avoid direct sunlight and heat to preserve freshness.

 

🛍 Can I resell November Beauty products?

All purchases made on novemberbeauty.ca are for personal use only.
If you're interested in becoming a wholesale or retail partner, please reach out to us at info@novemberbeauty.ca with your business inquiry.

 

Are November Beauty products safe for sensitive skin?

Yes — all our products are formulated with gentle, dermatologist-considered ingredients and are suitable for most skin types. We always recommend doing a patch test on the inner elbow before first use.