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Frequently Asked Questions
Everything You Need to Know About November Beauty ✨
📩 How can I contact November Beauty?
Our Customer Care team is always happy to help. For support, feedback, or order assistance, please email us at info@novemberbeauty.com.
Support Hours:
Monday to Saturday (excluding public holidays)
10:00 AM – 6:00 PM IST
🧴 Where can I find product details?
You’ll find complete product information — including key benefits, ingredients, usage directions, and texture details — on each product page at www.novemberbeauty.com.
🐰 Is November Beauty cruelty-free?
Always. We never test on animals and do not work with suppliers who do. Every formula is created with conscious beauty standards in mind.
🌱 Are your products vegan?
Yes — all November Beauty products are 100% vegan and made without animal-derived ingredients.
❌ Do your products contain parabens or fragrance?
No. Our formulas are thoughtfully made without parabens, added fragrance, or ethyl alcohol, making them gentle and skin-conscious.
🧖 Who are your products suitable for?
November Beauty formulas are designed for all skin types, including sensitive skin. If you’re trying a product for the first time, we recommend patch testing before use.
🩹 How do I patch test a product?
Apply a small amount to a clean, dry area such as your forearm or behind the ear. Leave for 24 hours. If irritation occurs, rinse thoroughly and discontinue use.
🚚 Do you ship across India?
Yes — we ship across most serviceable pin codes in India. Delivery availability can be confirmed during checkout.
📦 How long will delivery take?
Most prepaid orders are delivered within 3–7 business days, depending on your location. Remote areas may require additional time.
💳 Do you offer Cash on Delivery (COD)?
Yes, COD is available for select pin codes and will appear as an option at checkout when eligible.
💄 Will the Brightening Lip Peel-Off Mask help with dark or pigmented lips?
Our lip mask helps lift surface buildup, dryness, and dullness that can make lips appear darker. With consistent use, lips may look smoother, fresher, and more even-toned.
✨ Can the Underarm Roll-On improve dark underarms?
Formulated with Niacinamide and botanical extracts, our roll-on helps improve the appearance of uneven underarm tone while offering sweat control and gentle odour protection.
🧊 How often should I use the Ice Dunk Face Mask?
Use anytime your skin needs a refreshing reset. Most customers love using it 2–3 times weekly, before makeup, or before special occasions.
⏱ When will I see results?
Results vary by product and skin type. Many customers notice:
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Instant refreshment with the Ice Dunk Face Mask
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Smoother lips after first use of the Lip Peel-Off Mask
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Visible underarm improvements with regular continued use
Consistency delivers the best results.
☀️ How should I store my products?
Store in a cool, dry place away from heat and direct sunlight. Keep lids tightly closed between uses.
⏳ Do your products expire?
Each product includes a PAO (Period After Opening) symbol — for example, 6M means best used within 6 months after opening.
🔁 Can I return or exchange my order?
For hygiene reasons, opened skincare and cosmetic products are typically non-returnable. If your order arrives damaged, leaking, or incorrect, please contact us within 48 hours of delivery with clear photos.
🛍 Can I stock or resell November Beauty products?
All purchases are intended for personal use. For wholesale, retail, or distribution opportunities, please contact info@novemberbeauty.com.
💛 Are your products safe for sensitive skin?
Yes — our formulas are made with gentle, skin-conscious ingredients suitable for most skin types. Patch testing is always recommended.
📬 My order says delivered, but I haven’t received it. What should I do?
Please contact us within 24 hours of the delivery update so our support team can assist you quickly.