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Shipping and Delivery Policy

πŸ“¦ Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking details once your order has shipped.

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🚚 Shipping Rates & Delivery Times

We currently ship across Canada. Shipping rates are calculated at checkout based on your location.

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Shipping Method Estimated Delivery Time
Standard Shipping 3–7 business days
Expedited Shipping 2–4 business days

Note: Delivery times may vary due to unforeseen delays or peak seasons.

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πŸ” Order Tracking

Once your order ships, a tracking number will be sent to your email. You can track your order via the carrier’s website or from your account on our site.

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🌍 International Shipping

We currently do not ship outside of Canada, but we’re actively working on expanding our delivery network. Stay tuned for updates!

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Return & Refund Policy

At November Beauty, we want you to love your skincare experience. If you’re not completely satisfied with your order, we’re here to make it right.

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βœ… Eligibility for Returns

  • Returns are accepted within 14 days of receiving your order.
  • Items must be unused, unopened, and in original packaging.
  • For hygiene reasons, used beauty products cannot be returned.

πŸ” How to Request a Return

  1. Email us at info@novemberbeauty.ca with your order number and reason for return.
  2. Our team will review your request and send return instructions.
  3. Ship the item back to us using a trackable shipping method. (Return shipping costs are the responsibility of the customer.)
  4. Once we receive and inspect the product, a refund will be issued to your original payment method within 5–7 business days.

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πŸ“¦ Damaged or Incorrect Items

If you received a damaged or incorrect product, please contact us at info@novemberbeauty.ca within 48 hours of delivery. Be sure to include photos of the item(s), and we’ll arrange a replacement or refund as necessary.

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πŸ’¬ Contact Us

For any questions related to shipping, returns, or orders, reach out to us at: